Visitors to your business premises will form an impression when they arrive and you want to make sure that it is the right one! Here are some tips to help you get it right…
A Pleasant Environment – The reception area itself should be clean and tidy. Remember this is the first place that people will see when they visit. You can also take the opportunity to use your business branding and signage in this area.
Clear Signage – Make sure that people know where they are going when they arrive, especially if the building is large or you share it with other businesses. Having clear signage to let people know where to go prevents feelings of frustration.
Safety and Security – This is really important and ensuring that people feel that they are safe when they visit you is a top priority. Having a visitor management system like this https://www.ofec.co.uk/ is a great way to keep track of who is in the building and helps to keep people feeling safe.
Friendliness – Being greeted and welcomed by someone who is friendly is really important, and the person who greets them is often the first representative of your business that they will meet, so make sure that it is a friendly first impression!
Comfort – Often, people will be required to wait in a reception area, and even if only for a small amount of time, they will want to be comfortable. Make sure that you provide refreshments and comfortable seating to make this experience a positive one.
